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Sleep Success Advocat NeEDed!
Products & Services
This company is a leading provider of reimbursement solutions for the HME/DME, Infusion, Sleep and Orthotic/Prosthetic markets. They now operate two primary business segments offering a complete suite of cash flow improvement products and services to the homecare industry.
Position: Sleep Success Advocate
Job Description
- Answer multi-phone system.
- Initiate patient contact for the purpose of supply re-order.
- Maintain clear concise documentation of all information obtained during call attempt.
- Update client profile as changes occur.
- Perform follow up on returned skip trace information.
- Understand and utilize current software systems to maintain customer data.
- Responsible to alert client of all new information and all re-orders obtained at the end of each business day.
Minimum Requirements
- High school diploma or GED.
- Minimum one year customer service experience in a call center env.
- Strong interpersonal and communication skills
- Strong problem solving skills; basic math skills.
- Proficient in MS Office. Experience with accounting software preferred
- Training
There will be a combination of classroom and on the job training. Training typically lasts 1-2 weeks.
Typical Day
The typical schedule is:
1:30 - 10pm or 12:30 – 9pm depending on needs Monday - Thursday
9-5:30 Friday
Every other Saturday 11am-3pm
One 4 hour day during the week when they work that Saturday.
Compensation & Benefits
This position pays $11 per hour based on experience and the interview. Upon conversion you are eligible for a pay rate increase to $12/hr based on performance and attendance.
Growth Opportunity
With the recent acquisition there are even more opportunities for advancement! Besides Team Lead and Supervisory positions in the PBA dept. there are numerous other departments that would provide growth opportunities. Skip Trace, Sleep Disorder, Collections and Mail Automation to name a few. They also list all the openings available at their corporate Invacare location as well.
Email resume to Marcie at mmhr26@yahoo.com
Requirements
Minimum Requirements
- High school diploma or GED.
- Minimum one year customer service experience.
- Strong interpersonal and communication skills
- Strong problem solving skills; basic math skills.
- Proficient in MS Office. Experience with accounting software preferred
Growing Call Center Seeks Dispatch/Customer Service Reps! 3rd shift Available! Interviewing this Week!
Position
Dispatcher
Job Description
Duty #1: Monitor all incoming alarm messages
Duty #2: Monitor all vital electronic office equipment
Duty #3: Monitor multiple internal electronic systems for proper operations to assure customers of continuous response to alarm activity
- Notify customers of alarm problems
- Answer incoming calls from customers regarding their alarm activity
- Answer incoming calls from customers regarding their document/contact list change requests
- Dispatch police, fire, EMS or guard service in the event of actual burglary
Training
Training is four weeks long
The first 2 weeks of training, regardless of shift time, is usually scheduled Monday-Friday from 9am-5pm. This is subject to change.
Training includes both classroom and shadowing with experienced call center agents
Attendance is mandatory at all training dates
Employees will return to normal shift hours after the 4th week of training
Typical Day
Attendance is critical! You will be let go or jeopardize your opportunity to be considered for a permanent position if you miss too many days or are tardy during your training.
Shifts:
- 3rd Shift: Start times can be from 11pm-12am. Start time is based on needs of operation. Associate has ability to bid on different time/date based on supervisors request.
- You will work 8 hour shifts.
- Your 2 days off during the week will be scheduled together (may or may not be for floaters) and are assigned based on need and availability.
- You are able to bid on a different schedule after 1 year of employment.
Compensation & Benefits
Pay rate is $11.25 per hour
To apply, please submit resume to Alison at alisonhr11@yahoo.com
Minimum Requirements
- HS Diploma
- Must type 40WPM and 5500 keystrokes- NO EXCEPTIONS!
- Strong computer skills
- No prior attendance issues/terminations
- Minimum of 2 years previous Call Center customer service experience
- Ability to multi-task multiple windows on a PC (must know how to copy and past between application windows)
- Must have a clear speaking voice over the phone
- Must have reliable transportation
- Must have a desire to take customer calls throughout the entire shift
- Must be able to dress in Business Casual attire- no tennis shoes
- Must have longevity at all previous positions
*** These are the minimum requirements required to be considered for this position, but possessing them does not guarantee you will be hired.***
Document Improvement Auditor Needed in North Canton!
Position: Document Improvement Auditor- North Canton
General Summary: Performs audits of Physician documentation, including new, focused, and annual reviews with accurate application of CMS and CPT documentation guidelines. Performs concurrent and retrospective audits on medical records for physicians. Prepares reports with audit findings and relays to Physician Liaison for coding education for physicians and medical staff. Includes external, payer, and risk management processes.
Essential Job Functions:
- Performs focused audits for clinical documentation improvement including justification for CPT and ICD-9 codes
- Audits physician documentation for accurate application of documentation guidelines.
- Prepares documentation and result summaries for Physician Liaison
- Creates and maintains spreadsheet updates on audit progress
- Possess a working knowledge of all activities performed of the team to assist when needed, including accurate application of coding guidelines for ICD-9 and CPT
- Maintains knowledge of current trends, practices, and principles of documentation and government regulations through reading materials and/or attending educational seminars
- Performs and assists with coding and other department duties as needed
Typical Day
A typical work week would be Monday to Friday from 8:00 am to 4:30 pm. Additional hours as well as some travel may be required.
Compensation and Benefits
This is a Direct Hire position. Salary is negotiable based on experience. Average range could be $33K-$38K. Monthly incentives and profit sharing incentives are offered additionally.
To apply, please submit resume to Alison atalisonhr11@yahoo.com.
Requirements
- Knowledge of and experience using ICD-9-CM and CPT-4 coding
- Must have 1+ years of on the job Coding experience- NO EXCEPTIONS!!!
- Knowledge of payer guidelines
- Knowledge of and skill using personal computers in a Windows environment with an emphasis on word processing, spreadsheets, and data entry
- Ability to pay close attention to detail
- Ability to identify, research, and solve problems and discrepancies
- Ability to organize data and produce outcome statistics
- Ability to professionally and effectively communicate in writing or verbally with physicians, co-workers, management, and third party payers
- Ability to maintain confidentiality
- Ability to effectively perform in a multi-task work environment
- Ability to process assigned duties in an organized manner
Education and Experience: High school diploma or equivalent.
RHIT, RHIA, CPC, CCS-P or other job-related accreditation, required. At least one year of coding experience or equivalent training or education. Must be able to demonstrate
knowledge of industry guidelines and regulations.
*** These are the minimum requirements required to be considered for this position, but possessing them does not guarantee you will be hired.***
DURABLE MEDICAL COMPANY IN N CANTON NEEDS EXPERIENCE MEDICAL BILLER!
Must have experience working with all Payers!
Position: Medical Billing
Job Description
Responsible for providing coverage when necessary in multiple areas and departments as needed
Billing
- Assessing initial paperwork to ensure the content is complete and accuate to initiate the provision of services
- Verify eligibility and benefits of each patient
- Enter demographics and charges to create necessary paperwork for billing
- Submit claims on a daily basis; paper or electronic
- Tracking receipt of paperwork necessary to bill product(s) provided
- Request Prior Authorization when necessary for products or services requested and perform follow-up calls until authorization is obtained
- Provide management with reports related, but not limited to:
- Outstanding patient deliveries
- Daily and monthly billing
- Daily tracking reports (Active and Inactive patients)
Intake
- Educate physician offices and/or outside sales staff on medical requirements for product placement
- Place follow-up phone calls to physician offices, therapists, and/or outside sales staff that result in necessary documentation being obtained
- Determine whether patients qualify for products(s) being requested according to medical guidelines established
- Request Prior Authorization when necessary for products or services requested and perform follow-up calls until authorization is obtained
- Provide Management with reports related, but not limited to:
- Daily tracking reports (Active and Inactive patients)
- Paperwork deficiencies for individual patients
- Assist in Continuing education to outside sales staff related to medical necessity requirements
- Calls to insurance companies to follow-up on claims statements submitted with outstanding balances
Reimbursement
- Managing Accounts Receivable report and providing information to Management on trends discovered
- Resubmission of claims and statements for outstanding balances
- Submitting appeals or re-determinations in order to resolve denials
- Submitting routine statements to patients and follow-up calls to patients with outstanding balances
- Posting payments and adjustments to charges billed
- Coordinating reimbursement of overpayments
- Providing reports to Management that relate, but are not limited to:
- Aging of receivables
- Denials and trends
- Overpayments and/or refunds
Purchasing/Shipping
- Generate Purchase Orders for approved products
- Maintenance of shipping and receiving products
- Coordinate Delivery and Service calls with designated Delivery Service Technicians
- Assist in establishing DST’s in specific areas of service
- Assist in cross training to other employees of Purchasing and Shipping duties
- Provides Reports to Management providing information related, but not limited to:
- Orders placed daily, weekly, monthly
- Inventory reports
- Products to be delivered
- Service to be performed
Training
On the job training is provided.
Typical Day
Monday-Friday 8am-5pm, 1 hour lunch
This is a long term temporary assignment with the possibility of hire, based on performance and need.
Compensation and Benefits
Hourly wage is $9-10/hr
To apply, please submit resume to Alison at alisonhr11@yahoo.com
Minimum Requirements
- Must have thorough knowledge of medical billing, insurance follow-up, and Durable Medical Equipment.
- Knowledge of medical insurance and its terminology.
- Ability to pay close attention to details.
- Ability to communicate with employees, management, and payors in a courteous manner.
- Ability to maintain confidentiality.
- Ability to process assigned duties in an organized manner.
- Ability to effectively perform in a multi-task work environment.
*** These are the minimum requirements required to be considered for this position, but possessing them does not guarantee you will be hired.***
GROWING CALL CENTER SEEKS SPANISH SPEAKING CUSTOMER SERVICE REPRESENTATIVES!!!
Must be fluent in both English and Spanish!!!
Interviewing ASAP!!!
Position: Bilingual Customer Service Specialist
Job Description
- Assists English speaking and Spanish speaking patients and customers by answering questions, resolve billing issues and following-up with other departments to correct or adjust billing errors.
- Resolves patient and customer billing issues, complaints and concerns by correctly answering questions; determining and recommending how outstanding patient accounts should be further processed; providing appropriate follow-up on issues; review accounts in detail to obtain accurate information and communicating with internal personnel, third-party payors, employer groups, attorneys and patients.
- Researches and reviews patient accounts to determine accurate account information and updates the billing system with accurate account information.
- Documents and categorizes customer issues for further analysis.
- Recommends and processes customized payment plans according to established department guidelines.
- Maintains knowledge of current government and/or carrier regulations relevant to the industry.
- Performs and assists with other department duties as needed.
Training
On the job training is provided. The average training period can range from 2 to 6 weeks base on skill set and experience.
Typical Day
During training the schedule will be from 8:00 am to 4:30 pm, Monday to Friday. Once you are on the phones you will receive your set schedule. The basic schedule would include 3 days shifts and 2 shifts until 8 pm.
Compensation & Benefits
Hourly wage based on experience. The average pay rate is between $9.83 and $11 per hour.
Requirements
- Must be fluent in English and Spanish, both written and verbal
- Knowledge of using personal computers in a Windows based environment with an emphasis on word processing and data entry
- One year of call center is preferred
- Knowledge of medical insurance and it's terminology is preferred
- Excellent verbal and written communication skills
*** These are the minimum requirements required to be considered for this position, but possessing them does not guarantee you will be hired.***
To apply, please submit resume to Alison at alisonhr11@yahoo.com
Crystal Report Writer Needed in Canton!
Position
Crystal Report Writer- Canton
- Responsible for creating, validating, distributing and documenting the reports required by an organization.
- Retrieve, aggregate and present data from different databases including Oracle, SQL Server or ODBC Compliant Databases.
Typical Day
Monday-Friday 9am-5pm
This is a temporary assignment approximately lasting 30 days, could go longer depending on performance and need.
To apply, please submit resume to Alison at alisonhr11@yahoo.com
Requirements
Minimum Requirements
- Minimum 3-5 years experience with Crystal Reports, SQL 2005 & up, and a strong working knowledge of SQL including table relationships, queries, views, and index
- Ability to compile, sort, and manipulate data per instructions to produce desired outcome within the allotted time and with little direction
- Experience with Crystal Reports XI is a must
- Familiarity with Data Drivers and Direct Connectivity to relational, XML, online and analytical processing (OLAP)
- Familiarity with native, open database connectivity (ODBC), object linking and embedding database (OLE DB)
- Understanding of how to write SQL commands
- Ability to create dynamic cascading prompts, understand the underlying data sources, ability to spec out and create dashboards
- Solid application analysis skills
- Clear understanding of Relational Database theory and understanding of financial systems
- Strong problem solving and data analysis skills
- Strong attention to detail and excellent organizational skills
- Understanding of Metatdata
Growing Call Center Seeks Customer Service Reps!
2nd Shift Available!
Interviewing this Week!
Position
Customer Service
Job Description
Duty #1: Provide efficient response to email and telephone calls for customer service
Duty #2: Input all information into the database and dispatch a technical associate to the customer site
Duty #3: Perform database maintenance and administrative functions as required
Essential Functions:
Training
Attendance is mandatory at all training dates
Three weeks of training to learn systems, processes, and practice supporting live customer calls.
You must be able to attend the 3 week training session uninterrupted, NO EXCEPTIONS!
If you miss more than 30 minutes of the class or are tardy more than 2 times they will have to release you from your assignment.
Training includes both classroom and shadowing with experienced call center agents.
Typical Day
Position Specifics
• Second Shift: 4:00pm-12:30am, with two 15 minute breaks and one 30 minute meal break.
• Schedules are handed out generally 2 weeks in advance.
We have a rotating weekend schedule.
The first 3-4 weeks will be a training class that will run from 12:30pm-9pm. (Candidates not available during these training dates will not be considered, attendance during training is mandatory.) Once training is completed, employee will be moved to the evening schedule to work a 40 hour work week with 2 days off rotating each week. Attempts will be made to provide a schedule that includes at least 1 full weekend off each month.
Compensation & Benefits
Pay rate is $11.00/hour
To apply, please submit resume to Alison alisonhr11@yahoo.com or call 330.869.2399!
Requirements
• HS Diploma
• Must type 40WPM and 5500 keystrokes- NO EXCEPTIONS!
• Candidates must have basic working knowledge of Microsoft Windows, Outlook, Word, and Excel.
• 1 year previous customer service experience (looking for uninterrupted job history, job hoppers will not be considered) – please include all months and years on resumes and reasons for leaving previous employers. We require work history reference checks for those who are selected.
• Resumes that demonstrate multiple jobs within a 5 year time span will not be considered!
• No prior attendance issues or terminations
• Minimum of 6 months previous Call Center customer service experience
• Ability to take constructive feedback from Supervisor and integrate learning opportunities to improve performance
• Ability to multi-task multiple windows on a PC (must know how to copy and past between application windows)
• Must have a clear speaking voice over the phone
• Must have reliable transportation
• Must have a desire to take customer calls throughout the entire shift
• Must be able to dress in Business Casual attire- no tennis shoes
• Must have longevity at all previous positions
*** These are the minimum requirements required to be considered for this position, but possessing them does not guarantee you will be hired.***
Customer Service Specialist
Position
Customer Service Specialist
Job Description
- Assists patients and customers by answering questions, resolve billing issues and following-up with other departments to correct or adjust billing errors
- Resolves patient and customer billing issues, complaints and concerns by correctly answering questions; determining and recommending how outstanding patient accounts should be further processed; providing appropriate follow-up on issues; review accounts in detail to obtain accurate information and communicating with internal personnel, third-party payors, employer groups, attorneys and patients.
- Researches and reviews patient accounts to determine accurate account information and updates the billing system with accurate account information.
- Documents and categorizes customer issues for further analysis.
- Recommends and processes customized payment plans according to established department guidelines.
- Maintains knowledge of current government and/or carrier regulations relevant to the industry.
- Performs and assists with other department duties as needed.
Training
On the job training is provided. The average training period can range from 2 to 6 weeks base on skill set and experience.
Typical Day
During training the schedule will be from 8:00 am to 4:30 pm, Monday to Friday. Once you are on the phones you will receive your set schedule. The basic schedule would include 3 days shifts and 2 shifts until 8 pm.
Compensation &Benefits
$9.83-$11/hr
To apply, please submit resume to alisonhr11@yahoo.com
Requirements
- Knowledge of using basic personal computers in a Windows environment with an emphasis on word processing and data entry.
- One year of call center experience
- Knowledge of medical insurance and its terminology is preferred.
- Excellent written and verbal communication skills.
Collections Specialist in North Canton, OH
JOB DESCRIPTION
· There are 3 Different Levels to the Collections Specialist Position:
o Tier 1: Tier 1 is the Group that “obtains the right person" on the phone. They run the outbound dialer, provide a code in the system, read a script, and then transfer the call to the correct department.
o Tier 2: Tier 2 is the Group that is the “Data Gatherers". They find out as much information as they can about the caller and their debt. For example: Do they have an attorney handling things? Have they filed for Bankruptcy? After they find out all information possible, they transfer the call.
o Tier 3: Tier 3 is the Group that collects the funds. 60% of their calls are inbound and transferred from Tiers 1 and 2. 40% are outbound calls.
MINIMUM REQUIREMENTS
· MINIMUM 1 year of 3rd party collections experience. Prefer medical collections experience.
· Self-motivated
· Must have experience with meeting and setting goals
· Upbeat personality
· Knowledge of the FDCPA Act.
· Longevity at previous positions
*** These are the minimum requirements required to be considered for this position, but possessing them does not guarantee you will be hired.***
TRAINING
· Classroom Training includes Compliance, Human Resource, and Internal procedures relevant to the job.
· Length of Training is dependent upon progress of the employee and can last from 2-4 weeks. Training hours are 8am-4:30pm unless otherwise instructed by Escallate. You will train Monday-Friday, from 8-4:30pm for the first 2 weeks and then go to the normal schedule of 2 late nights for the remainder of the training.
· Escallate also offers on the job training as part of their process.
TYPICAL DAY
· You will work three days a week 8:00-4:30 and two days a week 12:00 p.m. to 9:00 p.m.
· May be required to work occasional Saturday or Sunday in the future.
ATTENDANCE POLICY
Attendance is critical in order to be considered for a regular position.
Once you are hired, you will have a 90 day probation period. They will be monitoring attendance and productivity very closely. You will still be eligible for your bonuses and benefits during this time period.
GROWTH OPPORTUNITY
They promote from within and offers its’ employees many opportunity for advancement and growth within the company. Some opportunities would include: Senior Representative, Team Lead, Supervisor and Trainer.
INTERVIEW PROCESS
Qualified candidates will be invited either to a group interview or a one on one interview. During the two hour window, you will have a one on one interview, a role playing session and will complete a typing test.
Email Resume or Call Marcie at: mmhr26@yahoo.com or 330-869-2399
Requirements:
1 yr of 3rd party collections experience
typing 30 wpm
Service Material Analyst
Position
Service Material Analyst
Job Description
- Analyze inventory to achieve customer satisfaction, while making maximum use of Diebold inventory investment
- Involvement with Service Product Management to determine stocking levels for new products and engineering changes on existing products
- Create schedule for Repair Shop, Print Shop, Banklock, and In-house Production
- Initiate requisitions for new material purchases
- Analyze parts for trends and set/reset reorder parameters to achieve best use of inventory investment
- Monitor suppliers with purchasing to insure acceptable supplier pricing and performance
- Work with Territorial Advisors to insure proper utilization of field inventory
- Work with Service Product Management in regards to any FCO’s, ECN’s, and any other changes to the product
- Work with Territorial Advisors on any emergency parts requirements
- Establish forecasts to manufacturing, suppliers, and Repair Shop
- Work with all organizations to obtain forecasts of requirements
- Initiate scrap plan for obsolete products
- Work with Quality Control to disposition discrepant materials and improve supplier quality
- To coordinate service product levels between Service Product Management and Service Analysts
- Establish forecasts of future stocking levels of inventory
- Other duties as assigned
Typical Day
Monday-Friday 8am-5pm, 1 hour lunch break
This is a temporary position lasting approximately through March 2011. This is based on performance and need!
Compensation & Benefits
Pay rate is $15-$20/ hour
To apply, please submit resume to Alison at alisonhr11@yahoo.com
Requirements
- Must have Bachelor’s Degree, comparable inventory management experience, or APICS Certification
- Ability to maintain professional attitude under pressure
- Ability to effectively communicate with all levels of personnel
- Ability to learn and use DB2 and/or PC based systems for analytical purposes
- Ability to analyze and organize short term and long term inventory plans
*** These are the minimum requirements required to be considered for this position, but possessing them does not guarantee you will be hired.***
A Retirement Planning Company is looking for a Benefit Analyst in Uniontown, OH
Products and Services:
Their services mostly consist of three categories.
1) Defined Benefit Services
2) Defined Contribution Services
3) Corporate Benefit Administration
Position & Job Description
Benefits Analyst
GENERAL DESCRIPTION:
The purpose of this position is to research, analyze, evaluate and administer benefit plans and programs.
The primary focus of this position is to provide various levels of support for administering benefit plans and calculating benefit plan payments for BA clients, using excellent problem solving techniques and customer service skills.
ESSENTIAL DUTIES:
· Calculate pension payments.
· Calculate benefit payments.
· Assist with Medicare Part D processing.
· Assist with retiree benefit administration.
· Assist with ERISA appeals processes.
· Provide back up to other BA Team Members.
· Assist in special projects.
Hours & Compensation
Monday-Friday 8-5.
$14-$15/hr
This is a temp to hire position. Once hired, you will be eligible for benefits the 1st of the next month.
Benefits include medical, dental, vision, flexible spending & 401K.
Vacation is also included.
Minimum Requirements
· Knowledge of benefits/retirement planning preferred
· or Excellent Accounting Background w advanced skills in MS Excel
· Education and/or experience in Benefits Administration, Accounting or related degree is strongly preferred.
· Demonstrated attention to detail; multi-tasking and prioritizing skills
· Demonstrated/High level client service skills
· Proficient with Microsoft Office software and any additional software programs
To Apply: Contact Marcie at 330-869-2399 and email resume to mmhr26@yahoo.com
Requirements
· Knowledge of commonly-used concepts, practices and procedures regarding retiree benefits.
· 3-5 years of similar experience
· Education and/or experience in Benefits Administration, Accounting or related degree is strongly preferred.
· Demonstrated attention to detail; multi-tasking and prioritizing skills
· Demonstrated/High level client service skills
· Proficient with Microsoft Office software and any additional software programs
Call Center Customer Service Reps needed to learn Medical Patient Billing / Soft Collections.
Great opportunity to gain experience in the Medical field! $11-$12/hr Akron, OH
Growing DME company is looking to add Patient Account Reps to their Akron locations. For the first time they are opening this position up to candidates without prior medical or collections experience. May also have opportunities in several other departments.
The position is as follows:
Work with patients to educate them on how their medical insurance works. Handle a high volume of incoming and outgoing phone calls in a highly professional and helpful manner. Identify trends and recommendations that will allow for improvement of overall reimbursement of their customers.
Pay is $11-$12/hr and medical benefits are available after probationary period.
Hours:
• 40 hours per week. OT may be available.
• 4 shifts from 9am-5:30pm and 1 shift from 1:30-10pm. You will also work every other Saturday from 9am-1pm. Those weeks you will have a short day during the week.
For consideration please submit resume to mmhr26@yahoo.com
Requirements
• At least 2 years of Call Center experience
• Professional phone voice
• Willingness to be cross-trained in other departments
• Stable employment history
• Solid computer skills and ability to navigate through several databases at one time
New Call Center in N. Canton looking for CSR Reps!
Have 1 year or more of Call Center Experience?
Apply today!!
Company:
A new medical call center in N. Canton is hiring full time CSR reps to join their team. Must have call center experience. Having any kind of a medical background is a plus.
Job Description:
This position requires out bound calls to medical patients. Must be articulate, professional and have the ability to problem solve.
Requirements:
Must have one year call center experience and able to type 30 wpm- No Exceptions
Email resume to Marcie at: mmhr26@yahoo.com
Hours of Operation: Sunday-Saturday 8am-12pm. Could end up 24 hr operation CC.
Must be flexible to work first, second or third shift
Requirements
Must have 1 year CC experience
Must be able to type 30 wpm
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