Our state-of-the-art National Testing Center has over 900+ tests and tutorials.  Candidates can either test at our office, our clients’ office, or off-site since our National Testing Center can be accessed remotely. 

Simulation testing requires candidates to perform tasks/duties that mirror the tasks/duties that their job requires them to perform.  Therefore we can get a Performance Indication from the results.  Call center candidates wear headsets for all simulation tests , answer live simulated calls and either resolve, process, close, or improperly handle calls.  All scores are benchmarked which help us identify A, B, or C level candidates.

SKILL TESTS- Over 850+ tests to choose from.

  • Call Center Simulation (12) Call Center Skill (7) Call Center Geography (4) Call Center Behavioral (2)
  • MS Office (120) French/German/Portuguese/Spanish/U.K. MS Office (61) 30 MS Office Tutorials
  • Accounting (25) Financial (42) Legal (27) Healthcare (55) I.T. (275) Bilingual skill verification
  • Office (120)- Math, grammar, spelling, writing, typing, data entry, internet, shorthand, proofreading, filing, Human Resource Basics, HR Benefits, ACT!, PeopleSoft HRMS, Email and Business etiquette.
  • Client may send candidates (non-Stanley Staffing) to us for unlimited testing for $50 a candidate.

SIMULATION TESTS- Some of our more popular simulators are:

SIMULATOR ORDER PROCESSING TEST- 27 incoming call multi-tasking test where candidate processes 27 customer orders from cradle to grave.  Candidates maneuver through 3-5 screens, answer questions, input data on screens, and resolve the call all before they arrange shipping and take payment.
If your job duties include maneuvering thru screens, data entry, & multi-tasking on inbound calls; this is effective.

SIMULATOR REFERENCE MANUAL TEST- 22 incoming call multi-tasking test where candidate must look up an answer in a catalog/reference manual or on-line while the caller is either on hold or talking to caller so not to lose them.
If your job duties include quickly looking up answers to callers’ questions while making conversation with the caller so not to lose them; this test is effective.

SIMULATOR LISTENING SKILLS TEST-  36 incoming call test where candidates’ ability to identify the primary reason for the customer call is tested.  Complaining customers, rude customers, potential customers, and information needing customers call in.
If your job requires perceptive listening, understanding the critical issue for the call, while dealing with background noise distractions and caller attitudes; this test is effective.

SIMULATED DICTATED DATA ENTRY TEST- 5 incoming call test where candidate inputs eight fields of customer information that are dictated to him.
A surprisingly effective performance indicator in a call center.

INBOUND SALES SKILLS TEST- 39 question test where candidate is measured on their listening, upselling, offering promotions, & closing skills.

OUTBOUND SELLING SKILLS TEST- 52 question test where candidates’ outbound sales skills are evaluated. They include: maintaining customer attention, interest, & control, portraying & staying positive, acknowledging & handling criticism, dealing with mad & frustrated customers, putting others at ease, up-selling, motivation, listening, identifying hot buttons, verifying the order, and task completion.

SIMULATED DICTATED SPELLING TEST- 101 dictated word test to spell.

SIMULATED DICTATED STATE ABBREVIATION TEST- 50 states to abbreviate and input.

4 CALL CENTER GEOGRAPHY TESTS

BEHAVIORAL TESTS

BEHAVIORAL MINDSET TEST- 75 question test where candidates’ behavior and desire are measured. Dealing with a high level of call activity, repetition, repetitious activities, rejection, and structure are evaluated with trustworthiness and accountability.

CALL CENTER PROFILING TEST- SKILL & BEHAVIORAL

SKILL- 80 question test designed to measure candidates’ understanding of the call center position, its objectives, skills necessary to be successful, and more.

BEHAVIORAL- 114 question test analyzing candidates’: knowledge, assertiveness, persistence, empathy, drive, organization, maturity, creativity, and incentive. Behavioral results will be compare to the results of the "successful reps."

CALL CENTER ETIQUETTE TEST- 25 question test where candidates’ understanding a call center professionalism is measured. They include protocol, teamwork, dealing with criticism from customers, escalating calls, dealing with negative statements, giving suggestions to customers, managing complaints from co-workers, fax, voice mail, and email etiquette.